Contact information

We’re here to help. If you have questions about your order, delivery, sizing, product details, returns, refunds, or anything else, you can contact the Laylace support team anytime.

Business Information

Store name: Laylace
Registered business: Elin Foundation LLC
Email: support@laylace.com
Website: www.laylace.com

Get in Touch

Email: support@laylace.com
Website: www.laylace.com
Contact form: Available on our website

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

We usually respond within 24–48 hours during business days.

What Can We Help You With?

Order Questions

For questions about your order status, tracking, delivery, or order confirmation, please email us with your order number and we’ll help check the latest update.

Product Questions

Need help with sizing, fit, materials, product details, or styling? Contact us and we’ll be happy to help before or after your purchase.

Returns & Refunds

For return or refund questions, please review our Return & Refund Policy and contact us with your order number.

If your item arrived damaged, incorrect, or incomplete, please include clear photos and a short description of the issue. A video may also be helpful if available.

Shipping Questions

For questions about shipping times, tracking updates, delivery countries, customs, or international orders, please review our Shipping Policy or contact us directly.