Refund policy

At Laylace, we want you to feel confident before and after your purchase. If something is not right with your order, please contact us and our support team will help review the issue in a fair and clear way.

Return Window

You may request a return or refund within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, unwashed, and in its original packaging with all tags and accessories included.

For hygiene reasons, certain intimate apparel, shapewear, bodysuits, and undergarments may only be accepted for return if they are unused, unworn, and returned in their original condition and packaging. This does not affect your rights if the item is damaged, defective, incorrect, or not as described.

Damaged, Defective, Wrong, or Missing Items

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or if something is missing, contact us as soon as possible at support@laylace.com.

Please include:

Your order number
Clear photos of the item and packaging
A short description of the issue
A video, if available

Photos or video may be requested to help us review the issue faster, but we will review each case fairly based on the information provided.

If your claim is approved, we may offer a replacement, full refund, or partial refund or a store credit depending on the situation.

Orders Not Received

If your order has not arrived within the estimated delivery timeframe, please contact us at support@laylace.com.

If tracking shows the package as delivered but you have not received it, we may ask you to check with your local carrier or post office so we can better understand the delivery status and help with the next steps.

Change of Mind, Size, Color, or Variant Returns

Eligible unused items may be returned within 14 days of delivery.

If you ordered the wrong size, color, or variant, or if you changed your mind, the customer is responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or not as described.

Original shipping charges, if any, are non-refundable unless the return is due to an error on our side.

Order Cancellations

You may cancel your order for a full refund before it has been processed for shipping.

Once an order has been processed or shipped, it cannot be cancelled. You may still contact us after delivery to check if the item is eligible for return.

Return Process

To request a return or refund, email us at:

support@laylace.com

Subject line: Return Request — Order #XXXX

Please include:

Your order number
Your full name
Clear photos of the item, if applicable
A short explanation of your request

If your return is approved, we will send you return instructions. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Refund Timeline

Once your return or refund request is approved, refunds are usually processed within 5–10 business days.

After we issue the refund, your bank, card provider, or payment provider may take additional time to post the refund to your account.

International Orders

Customs duties, import taxes, and local fees, if applicable, are the responsibility of the customer and are not refundable by Laylace unless required by applicable law.